Delivery and Payment Information

Delivery Options

We offer three different delivery options.  If you only order downloadable products, then you will not be asked about delivery, because you don't need any.  Otherwise, you'll be given a choice of four options: delivery through your LCTKD Instructor (if you are one of our students), standard delivery within the U.K. (which is usually by post), delivery outside the U.K., or no delivery needed (for example, where we will send you a certificate by e-mail only, and no goods).  Please choose your option carefully, to avoid delays and to avoid the possibility of paying more than you need to.

Order and Delivery Comments

Please use this box in your basket to let us know your instructor's name if you are an LCTKD student, or buying for one.  This is because it helps with our records, and ensures that your instructor receives any commission that they would be entitled to.  Please also use the box to give us details about sizes, colours, logos, initials and so on, that you might not have had an opportunity to enter elsewhere.  You can do this before you check out, if you prefer.  The details remain in your basket until you are ready.  

Once you are happy with what's in your shopping basket.

When you are ready, click on "check out."  You will be asked to supply your address details for us.  If you register with us, you will only need to log on with your password next time, and we will remember all your details.  

After supplying us with this information, you are able to confirm your order.  When you are happy to do that, it is time to pay.

Payment

We accept payment through PayPal, which offers the most secure and straightforward payment with all major credit and debit cards.  You can also pay with your own PayPal account, if you have one.  At this point, you will be asked to enter your name and address details again.  It only takes a few seconds, but we do appreciate it can be irritating to be asked twice.  If you register with us, you won't be asked twice again.  

Once you have paid, you will be told that payment has been successful.  Your card statement will show a payment marked PAYPAL*NEILRHALLLO. Neil R Hall is the name of the owner of London Chinatown TaeKwonDo, which owns the LCTKD Shop.  

Delivery Times

If you have purchased any downloads, stay on line to be directed to the download page to complete the download, as soon as your payment has gone through.  Otherwise, we will let you know that we are processing your order, and will deliver it to you as soon as we can.

The delivery times we state are for your guidance only, and are not intended to form part of a contract.  See our terms and conditions.  While we will do our best to meet all the deadlines, and usually deliver much faster than stated, there may be times when this is not within our control.  Postal services around the world vary.  While some may be very rapid, it is possible that posting to you from our U.K. base could take longer than we had anticipated.  

Your Right of Withdrawal

Except for downloadable products, under EU law you have the right to cancel your order within 14 days.  See our terms and conditions for details.