Please read these terms and conditions carefully before you complete your purchase.
Specifications and Photos
All details of the goods we sell are given in good faith, with the integrity you would expect from a leading martial arts organisation. To keep costs down and to enable us to offer a very wide range of products, many of the goods in the shop are not held in stock by us, but are provided to us from our suppliers after you have made your order. We only use suppliers with whom we have had a long standing relationship, and whose products we know are of the highest quality. Sometimes, suppliers change their products, or improve their specifications, or simply run out of stock themselves. Sometimes, we might not be able to get from our suppliers something which is exactly as you ordered, or which matches exactly the photo. This could happen, for example, if there has been a minor alternation in the design, or a change in manufacturer (with the same specification). As long as we can provide you with something which meets the specification in the LCTKD Shop, or is very similar indeed, and of no less value, then we will do that, unless you have indicated that this won't be acceptable in the order and delivery comments when you order. If we can't provide you with something which is very similar, but can offer you a reasonable alternative, we will contact you first and ask if that is acceptable. This could happen, for example, if you ordered red gloves and we could get only blue or black due to some interruption in supply. If we can't provide you with a reasonable alternative, we will offer you another product or products of no less value, vouchers to the same value as your order, or a refund.
The delivery times stated in the shop take into account the fact that we get fulfil many of our individual orders through our suppliers and not from our own stock. The times are stated in good faith, based upon our experience. They are intended to be advisory, and do not form any part of a binding contract with you. Should there be any unforeseen delay, we will contact you and let you know. If there should be a long delay, we will offer you another product or products of no less value, vouchers to the same value as your order, or a refund.
Delivery Options and Payment
We offer a number of delivery options. Please take care to choose the correct one. The delivery option applies to the whole order. If your order contains things which would require different delivery options (for example, if it includes downloads and equipment), please select the most expensive option. You pay only one delivery charge for your order, so if part of the order is to be delivered through your class instructor, and another part direct to your address, then we will charge you only once. If you select an option which costs less than the option you clearly want (for example, you select no delivery needed but you've ordered equipment) we will contact you to let you know that you must make a correcting payment (which you can do in the shop), before we send it to you. We won't send anything that needs sending until you've made the correcting payment. If you select an option which costs more than the option you clearly want (for example, you select the standard charge but you've only bought downloads), we will give you a credit for the difference - but for the first time you do this only, and not after that.
Exchanges and Refunds
The goods we sell are appropriate for the purposes for which they are sold, but in some instances local restrictions within your martial arts club might make the use of the products sold here inappropriate in your own class. If in doubt, check with your instructor. We will not normally offer you an exchange or refund for goods which are unsuitable for your use because of restrictions within your own club.
We will replace any goods which are faulty, as long as you return them to us within 14 days, unused and with their original packaging. Please re-package them and send them back to us, with an explanation. It would be helpful if you could contact us to let us know you are doing this.
If your goods are not faulty but are the wrong size, we will exchange them for the correct size as long as you return them to us within 14 days, unused and with their original packaging. Please re-package them and send them back to us, with an explanation. It would be helpful if you could contact us to let us know you are doing this.
If your goods are unsuitable for any other reason, we will not automatically exchange them, but we do welcome your feedback, so please do contact us to let us know.
In addition to our own policy on exchanges and refunds, under EU law you have a right of withdrawal from the contract to buy any item except downloadable ones or any where you are e-mailed your product (like certificates, for example). You can exercise this right within 14 days of the date of purchase.
If you want to withdraw, and cancel your order, you must:
1. Contact us and let us know. Here are our contact details.
2. Return to us any item you have already received, unused, and in its original packaging. We will let you know how and where to send them.
If you have not yet received your items, or once we have received any item you have had, as long as it is unused and in its packaging, we will arrange for a refund to you through PayPal. We will refund you the full amount that you paid, less any costs that we have incurred. If your order included a delivery charge, we will refund any cost of delivery if the item has not yet been delivered, unless you are asking for part of an order to be cancelled, and there is still delivery needed for the rest of your order.
Martial Arts and Exercise
Undertaking any exercise, including participating in martial arts, can result in injuries varying from minor strains to serious injury, disablement, and even death. Purchasing any goods in the LCTKD Shop, lor looking at photographs or videos, or reading information in the LCTKD Shop or on our main website, should not in any circumstances be construed as giving any indication whatsoever that it is safe to participate in the exercises or martial arts pictured or described. You should only undertake a programme of exercise under proper supervision, and if appropriate with the prior consent of a physician. Under no circumstances should you participate in any martial arts activity without being under the supervision of a properly qualified and insured martial arts instructor. LCTKD, its instructors and its insurers take no responsibility whatsoever for injury sustained through any participation in any activity which in any way claims to be inspired by anything bought from or seen in, the LCTKD Shop or on our main website. When you buy any product from the LCTKD Shop, you are giving us your acknowledgement that you fully understand and accept this.
Classes, Events, Courses and Workshops
When you purchase a place at a class, event, course or workshop through our class, you are treated as a licensed student of LCTKD for the duration of that class, event, course or workshop, and the full student terms and conditions apply. If you are purchasing a place at a class, event, course or workshop, in agreeing to these shop terms and conditions you are also agreeing to the student terms and conditions. It is your responsibility to make sure you understand the nature of the class, event, course or workshop, and any rules that apply to it. By purchasing, and agreeing to these terms and conditions, you are agreeing that you understand the nature of the class, event, course or workshop, and that you will abide by any rules that apply. Failure to abide by the rules can result in your removal or disqualificaiton from the event. In such circumstances, no refund will be given.
It is possible to purchase weapons from the LCTKD Shop. When you buy any weapon, you are certifying that you are over 18 (or over any age required by laws in your own country), and that you have read and accept the warnings printed in the product information, and that you will not in any way allow the weapon to be used by anyone outside of the purposes for which it is intended - that is, only for use in a martial arts or related class, under appropriate supervision.
Copyright and Patent
Some of the items we sell are protected by copyright and patent laws. In buying any product, you are consenting not to infringe the copyright or patent. You may not, for example, publish on the internet, or distribute through classes, or in any way use for other than your own private purposes, any image, music, logo or other part of our downloadable products.
The LCTKD Shop is established in the England and in full compliance of all the laws in that country. In the event of any dispute, English law will apply.
In buying any product from the shop, you take responsibility for ensuring that it is bought, and used, in accordance with the laws of the country you are in, or any country that it will be used in subsequently.
If you would like to ask any questions about these terms and conditions, or anything related to your purchase before you agree, then please contact us and we will be happy to help.